All purchases will be sent by Royal Mail Special Delivery or by courier, which must be signed for.
All purchases will be sent by Royal Mail Signed For Service or by courier.
Full valid post codes are required for every order, we will not send any order without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for the failure of an order to arrive.
Most orders will take up to 5 days to be despatched once payment has been cleared in the UK, and can take approximately 7 days for overseas deliveries.
DAMAGE AND TRACING PARCELS
In the event that your goods are damaged in transit, please contact us within 24 hours of receipt. If you fail to do so, or if goods have been signed for as received in good condition we will not be able to offer a refund.
If products are not delivered please contact us for details of the tracking and tracing procedure.
If orders are considered by us to be lost in transit after a reasonable period of time has elapsed, we shall at our discretion either refund or resend the order.
RETURNS AND UNWANTED GOODS POLICY
Faulty goods must be returned within 7 days of purchase in their original packaging. Please state the fault discovered. We will either refund in full, or replace the items free of charge after they have undergone a quality control check.
Unwanted goods must be returned within 7 days of purchase, unworn and unused, in their original packaging at the purchaser’s expense. Refunds will be made by the original payment method, as soon as the items are received. Postage in either direction will not be refunded.
Please quote your original order reference number when returning goods. We request that you send the items by Special Recorded Delivery that insures you for the value of the goods, as we cannot be responsible for goods that fail to reach us.
Unfortunately customised pieces cannot be returned and neither can earrings for hygiene reasons.
All international custom duties and sales taxes re non-refundable for shipments.
When emailing for a return please clearly state your order number, reason for return, and full contact information including name, address, and daytime and evening telephone number. Once we have received your email, we will give you a Returns Code, which must be included in the return packet.
Exchanges are only possible if an item is available. We can only exchange faulty items for the same item subject to availability. If you wish to exchange please make your request clear. Exchanges can only be dispatched after the return goods have been received and undergone a quality control check.